RETURNS & REFUNDS
Return Policy
We offer a 100-day return policy, meaning you have 100 days from the date of receiving your order to request a return.
Return Eligibility
To qualify for a return, your item must be unused, unworn, in its original condition, with tags attached and in its original packaging. A receipt or proof of purchase is also required.
To initiate a return, please reach out to us at sophiraluxe@gmail.com.
For any return-related inquiries, feel free to contact us at sophiraluxe@gmail.com.
Damaged or Incorrect Items
Please inspect your order upon delivery and contact us immediately if you receive a defective, damaged, or incorrect item. We will review the issue and work to resolve it as quickly as possible.
Non-Returnable Items
Some items cannot be returned, including:
- Perishable goods (e.g., food, flowers, plants)
- Custom-made or personalized products (unless there is a manufacturing defect)
- Personal care items (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
If you have any concerns about whether your item is eligible for return, please contact us.
Note: Gift cards are non-returnable.
Exchanges
If you’d like to exchange an item, the fastest way is to return the original item and, once the return is accepted, place a new order for the desired product.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, the refund will be processed to your original payment method within 10 business days.
Please note that processing times may vary depending on your bank or credit card provider.
If you haven’t received your refund 15 business days after approval, please reach out to us at sophiraluxe@gmail.com.